Refund policy

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must provide your name, address and, if available, your telephone number and email address by means of a clear statement (e.g. a letter sent by post or email) about your decision to withdraw from this contract. You can also find a clear statement on our website [https://www.wellmaxx-swiss.com] fill out and submit electronically. If you make use of this option, we will immediately (e.g. by email info@wellmaxx.ch), confirm receipt of such a revocation transmit.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation
If you cancel this contract, we will pay you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.